How do you deal with seasonal crowds in the hospitality industry? - Tips

Seasonal crowds are a familiar challenge in the hospitality industry. Whether it's summer and the terraces are packed, or during the holidays when restaurants and hotels are busy, managing the crowds can sometimes be tough. As experts in hospitality staffing services, we are happy to share some tips for effectively handling these seasonal crowds.

1. Plan ahead and anticipate peak periods

Start planning in time for busy periods! By looking back at these past periods, you can predict when certain peak times will occur . Make sure you have enough staff scheduled and that they are ready for the rush before the season starts.

2. Build a flexible workforce

Work with a flexible workforce that can be scaled up during busy periods and scaled down when demand decreases. Consider using a mix of permanent employees and flexible temporary workers to meet demand.

3. Invest in training and development

Make sure your staff is well trained and familiar with your business procedures and service standards. If you hire employees through a temp agency, this can obviously be difficult. That's why at Felix we make sure all employees are trained and screened. In addition, you can add people to your pool so they can come and join your team more often.

4. Make sure people like coming to work for you

To attract and retain good staff, it is important to offer attractive working conditions. Consider flexible working hours, bonuses and other incentives that motivate staff to work during busy periods.

5. Adjust your menu

It may sound obvious, but even the kitchen can succumb to pressure. Therefore, we recommend partially adjusting your menu during busy periods. By using seasonal ingredients and offering menu options that can be prepared quickly, you can reduce turnaround time and improve the efficiency of your kitchen.

6. Learn from past experiences

At the end of each season, evaluate performance and learn from previous experiences. Identify what has worked well and what can be improved, so you can be better prepared for seasonal crowds and peak times for your business or event in the future.

With these strategies, you can effectively deal with seasonal crowds in the hospitality industry and ensure you are ready for the challenges it brings. At Felix Works, we are ready to support you in finding qualified staff so that you and your team are ready to handle the crowds.